Refund policy

Returns & Refund Policy – Pink Octopus Art

I want you to be happy with your purchase from Pink Octopus Art. The returns and refund terms depend on the type of product purchased, so please read the information below.

Physical Products

For eligible physical products purchased directly from Pink Octopus Art, you may request to cancel your order within 14 days of receiving it. After notifying me, you then have 14 days to return the item.

Returned items must be unused and returned in their original condition. Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

Once an eligible return has been received, the refund will be processed to the original payment method in accordance with applicable consumer law.

Personalised & Custom-Made Products

Products made to your individual specifications or personalised specifically for you cannot normally be returned or exchanged simply because you have changed your mind.

This does not affect your rights if the item is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact me at hello@pinkoctopusart.com as soon as possible with your order number and, where appropriate, photographs of the problem.

I will work with you to arrange an appropriate replacement, refund or other resolution.

Digital Downloads

Digital products include items such as SVG files, seamless patterns and printable designs.

Due to the nature of digital content, cancellation rights may be lost once downloading or access has begun where you have agreed to immediate supply and acknowledged this.

If you experience a problem accessing or using a digital file, please contact hello@pinkoctopusart.com and I will be happy to help.

Print-on-Demand & Third-Party Fulfilled Products

Some physical products may be produced or fulfilled by a third-party production partner. Your statutory rights are not affected by the use of a fulfilment partner.

Any exclusions relating to personalised or custom-made products will be clearly stated where applicable.

Purchases Made Through External Marketplaces

Products purchased directly through external marketplaces such as Redbubble or Spoonflower are subject to the ordering, returns and refund processes of the marketplace through which the purchase was made. Please contact the relevant marketplace regarding those orders.

Contact

If you have any questions about a return, refund or your order, please contact:

Pink Octopus Art
Email: hello@pinkoctopusart.com

This policy does not affect your statutory rights.